FAQ

Visitor FAQ


When does Safety & Health Expo take place and where?

Opening Times:

  • Tuesday 17 May: 10:00am – 5:00pm
  • Wednesday 18 May: 10:00am – 5:00pm
  • Thursday 19 May: 10:00am – 4:00pm

Venue: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL


What steps are being taken to ensure attendee safety with regards to COVID-19?

When you join our event, you can expect to see that health and safety is a priority and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, hygienic, productive and high-quality organised event experience. All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, all Informa events will follow the ten Informa AllSecure priority commitments. Wherever applicable and possible, our events will also apply the full range of standards and guidelines described in the Informa AllSecure guidebook.​ For the latest information please click here.


Will I receive my Safety & Health Expo visitor badge by post?

There will be no physical badges at the 2022 event for safety and hygiene purposes. Once you have registered you will receive an email that contains a link to download your digital badge. All you then need to do is display your badge on your smartphone (or another device e.g. a tablet, laptop etc.) at the registration terminals as you enter the event.


What if I can't find/display my digital badge when I arrive?

It’s not a problem! Simply go to the sign-posted registration area and the registration staff will assist you.


Can I register when I arrive?

Yes, you can, although we strongly advise you to pre-register in advance to make sure your attendance is as seamless and safe as possible. If you’re not on our systems and don’t have a digital badge, you may have to queue and your entry to the show will be delayed.


What should I do if the details on my badge are incorrect?

Drop an email to  [email protected], and one of our customer service team will be able to help you.


Can I attend Safety & Health Expo as a student?

Students are permitted entry to Safety & Health Expo by prior arrangement only. Please contact us for further information and guidelines.


Can I bring children to Safety & Health Expo?

Safety & Health Expo is a trade event, and the nature of the exhibits and our attendees reflect this. As such attendance by anyone under the age of 16 is strictly prohibited at all times, including during build-up, the open days and breakdown of the exhibition. No alternative facilities will be provided.


As a visitor to Safety & Health Expo, do I have access to the other co-located shows?

Yes! Your digital badge gives you free access to five other co-located shows including FIREX International, Facilities Show, Intelligent Building Europe and more. Pick and choose seminar sessions across any show, network and meet with hundreds more suppliers across fire safety, facilities management, smart building technology and more.


Is there free WiFi at Safety & Health Expo?

There are two WiFi options within the venue: ExCeL FREE or ExCeL Free fast. You can log in using your social media accounts or by directly filling in your details.


Where can I eat at Safety & Health Expo?

Cafes serving light snacks and refreshments can be found within the show. There will be bars, restaurants and seating outside each hall for more substantial meals.


Is there a cash point at the venue?

Full banking facilities are available at ExCeL London.


Is there a cloakroom?

Cloakrooms are situated adjacent to the show entrances and are open daily until 20 minutes after the close of the show. You will be subject to a charge of £1 per item.


Where can I park my car?

There is parking underneath the ExCeL, which is free for visitors up to 2,500 spaces. Pre-booking parking will be open soon so check back here shortly.


Is there a map of the car park?


Are there disabled parking bays?

There are a number of disabled parking bays that are spread across the car park, that you can see in the car park map.


Are there any facilities for disabled people?

All levels of ExCeL London are accessible to wheelchair users, via ramps or lifts.


Are there any cycle racks?

There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total. There is no charge to use the cycle racks.


How do I get a VISA letter?

If you have registered already and need a VISA letter, please click here.


Exhibitor FAQ


What sponsorship opportunities are available at the event?

There are plenty of sponsorship opportunities available. As well as being highly visible at the show itself, your brand will feature in all relevant marketing materials and you will receive the data of those who engage with your feature area. Get in touch with Jonathan Lancaster, [email protected] for more information and to discuss your requirements.


I am interested in exhibiting at Safety & Health Expo. How do I get started?

To find out more about exhibiting opportunities and pricing, simply submit this form and a member of the Safety & Health Expo team will be in touch shortly. For more information and to discuss your requirements.


Who do I contact about building my stand for Safety & Health Expo?

Please contact our customer service team here [email protected] or 0207 921 8166. 


Where can I apply for a visa?

To apply for your visa invitation letter you need to first be registered as an Exhibitor. Then, once registration is open, we can send you a link to a visa application form. If you have any follow up questions, please email [email protected]. Please allow 5 working days for processing.


How do you ensure attendees' safety and health at Safety & Health Expo?

When you join our event, you can expect to see that health and safety is a priority and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, hygienic, productive and high-quality organised event experience. All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, all Informa events will follow the ten Informa AllSecure priority commitments. Wherever applicable and possible, our events will also apply the full range of standards and guidelines described in the Informa AllSecure guidebook.​ For the latest information please click here.


What is the shipping address of Safety & Health Expo?

Your company name
Your stand number
Safety & Health Expo 2022
ExCeL London
One Western Gateway
Royal Victoria Dock
London
E16 1XL
UK

If you have any questions please contact us.


I would like some help with PR and marketing in the run-up to the show. What can I do?

Please refer to the PR & marketing guide, accessed through the Exhibitor Zone, which contains essential information on how to maximise your investment at the show. Alternatively, contact the PR & marketing team.


I have lost/not received my password to access the exhibitor secure zone. What should I do?

Please contact our customer service team here [email protected] or 0207 921 8166. 


I cannot access the exhibitor technical manual or do not understand how to use it. What should I do?

Please contact our customer service team here [email protected] or 0207 921 8166. 


How do I access the exhibitor technical manual?

The exhibitor technical manual is accessed through the exhibitor zone: you will be notified when this is available and supplied with your password.


Can I submit press releases to appear on the Safety & Health Expo website?

Yes, you can upload your press releases via the Exhibitor Zone.


Can I nominate my important clients for VIP status?

Yes, you can nominate up to 20 of your most important clients to receive a VIP upgrade which includes the use of the VIP facilities at the show. Please refer to the PR & marketing guide, accessed through the Exhibitor Zone, for further details.


Are there any products that are restricted by UK customs?

British law has always been very strict about who can own or move firearms, ammunition and explosives but the rules are now even more stringent in light of the heightened risk of terrorism. All firearms and explosives must be licensed and there is a total ban on offensive weapons such as knuckle-dusters and flick knives.

It is also against the law to import:

  • High voltage electric ‘stun guns’.
  • Pepper sprays, CS gas canisters and other self-defence sprays.
  • High-powered air rifles.
  • Martial Arts weapons such as death stars and sword sticks.
  • Knives that have a concealed blade.

 

You may bring component parts of firearms into the country unless you have a licence for the weapon for which the parts are intended as components may be put to illegal uses.

All firearms must have a police shotgun licence or firearm certificate.

Please do not attempt to bring any of the above-mentioned products to Safety & Health Expo. Failure to heed this warning will result in immediate expulsion from the show and possible prosecution.